At winplus, your privacy is a priority. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we keep it safe. By using our platform, you agree to the practices described here.
Last updated: 2025. This policy applies to all users of the winplus platform in the Philippines.
When you register and use the winplusplatform, we collect certain personal information that is necessary to provide you with a safe and enjoyable experience. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information such as your GCash or Maya account details, bank account number, and transaction history in order to process deposits and withdrawals securely. When you browse or use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This information helps us detect suspicious activity, prevent fraud, and ensure the platform runs smoothly for all players in the Philippines. We do not collect any information beyond what is reasonably necessary to operate the platform and comply with applicable regulations.
The personal information you provide is used primarily to create and manage your winplus account, verify your identity, and process your financial transactions. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your gaming activity data helps us personalise your experience, recommend relevant promotions, and ensure that our responsible gaming tools are working effectively for you. We may use aggregated and anonymised data for internal analytics, platform improvement, and business reporting — this data cannot be used to identify you personally. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes. All use of your data is governed by this Privacy Policy and the applicable laws of the Philippines.
winplus uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate — they enable features such as login sessions, security checks, and payment processing. We also use performance cookies to understand how players navigate the platform, which pages are visited most frequently, and where technical issues may occur. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. By continuing to use the winplus platform, you consent to our use of cookies as described in this section. We do not use cookies to track your activity on third-party websites outside of our platform.
We may share your personal information with trusted third-party service providers who assist us in operating the platform, processing payments, verifying identities, and delivering customer support. These service providers are contractually obligated to handle your data securely and only for the specific purposes for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines when required to do so by law or in response to a valid legal request. In the event that winplus undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity as part of that process, subject to the same privacy protections described in this policy. We will never share your personal information with unrelated third parties for advertising or marketing purposes without your explicit consent.
winplus takes the security of your personal information seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols to prevent interception during transit. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data protection best practices. We conduct regular security audits and vulnerability assessments to identify and address potential risks to our systems. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and keep your login credentials confidential at all times.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter in order to comply with our legal and regulatory obligations. Transaction records and identity verification documents may be retained for a minimum period as required by Philippine financial regulations and anti-money laundering laws. If you request the closure of your account, we will deactivate it promptly and begin the process of securely deleting or anonymising your personal data, subject to any retention requirements imposed by law. You may request a copy of the personal data we hold about you at any time by contacting our support team. We will respond to all data access requests within a reasonable timeframe and in accordance with applicable data protection laws in the Philippines.
As a player based in the Philippines, you have the right to access, correct, update, or request the deletion of your personal information held by winplus. You may also object to or request the restriction of certain types of data processing, particularly where processing is based on our legitimate interests rather than a legal obligation. If you believe that your personal data has been processed in a manner that is inconsistent with this Privacy Policy or applicable law, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. To exercise any of your data rights, please contact our support team using the email address provided in the footer of this page. We are committed to responding to all requests promptly and transparently, and we will never penalise you for exercising your legal rights.
The winplus platform is strictly intended for adults aged 21 years and above, and we do not knowingly collect personal information from anyone under this age. During the registration process, all users are required to confirm their age and provide a valid government-issued ID for verification. If we become aware that a minor has registered an account or provided personal information without parental consent, we will immediately suspend the account and delete all associated data. Parents or guardians who believe their child may have accessed the platform are encouraged to contact our support team immediately so that we can take appropriate action. We take our responsibility to protect young people seriously and actively work to prevent underage access to our platform.
winplus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. The updated policy will always be available on this page, and the date at the top of the document will be revised to reflect the most recent version. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way winplus handles your personal data, please do not hesitate to get in touch with our support team. You can reach us using the email address listed in the footer of this page, and we aim to respond to all privacy-related enquiries within a reasonable timeframe. For general questions about the platform, you may also visit our FAQ page where many common queries are already answered. If you wish to review our full terms of use, please visit the Terms and Conditions page. We value your trust and are committed to handling your personal information with the highest standards of care and transparency.
The key points of our Privacy Policy, summarised for quick reference.
We collect only what is necessary — your name, contact details, ID for verification, and payment information. Technical data like IP address and device type is also collected automatically to keep the platform secure.
Your personal information is never sold, rented, or traded to third parties for marketing. We only share data with trusted service providers and regulatory authorities when legally required to do so.
All data transmitted between your device and our platform is protected by SSL/TLS encryption. We conduct regular security audits to keep your information safe from unauthorised access.
You can access, correct, or request deletion of your personal data at any time. Contact our support team to exercise your rights — we will respond promptly and without penalising you for asking.
We use essential and performance cookies to keep the platform running smoothly. You can manage cookie preferences in your browser settings at any time, though some features may be affected.
Our platform is for players aged 21 and above. We do not knowingly collect data from minors. Any underage account discovered will be immediately suspended and all associated data deleted.
winplus is committed to protecting the privacy of every player in the Philippines. If you have questions about how your data is handled, our support team is ready to help. Ready to play? Join thousands of Filipino players already on the platform.